Customer Hosting Product Agreement

This Customer Hosting Product Agreement identifies the customer terms that apply to this service category.

Hosting product terms covering resources, backups, security, service levels, email use, billing, renewals, free-domain offers and termination.

1. Scope

Applies to shared, reseller, and related hosting services, including storage, bandwidth, compute, and support as per your plan.

Unmetered bandwidth is subject to fair use and AUP; excessive or abusive use may be throttled or limited.
No crypto‑mining, stress testing, or unlawful activities.
We may apply CPU/RAM/IO limits consistent with your plan.

We provide backups per plan (e.g., daily). Backups are a best‑effort convenience; maintain your own offsite backups.

We provide baseline security (WAF/DDoS per plan). You must secure your applications, update software, and use strong passwords/2FA.

We target high availability. Credits (if any) are described in a separate SLA or at our discretion; they are your sole remedy for downtime.

Abide by anti‑spam laws (CASL, CAN‑SPAM). Sender reputation and third‑party filtering are outside our control.

Prepaid, auto‑renews unless cancelled. Refunds follow our posted refund policy and applicable law. Chargebacks may result in suspension and fees.

For first‑time customers only; eligible TLDs: .ca, .com, .net; first year only; see Free Domain Terms.

We may suspend or terminate for AUP violations, security risks, or non‑payment.

hosting@fairewebhost.ca